Terms and conditions

The small print

What are the types of bookings you offer?

The terms and conditions outlined below apply to all bookings with The Queens Hotel whether you make them online at www.thequeensleeds.co.uk or by telephone or in person.

Booking online with The Queens Hotel is quick, easy and completely secure. You will always be offered our best available rates of the day and we won't be beaten on any other comparative or partner website. To support our promise, please see our best available rate guarantee.

Best Available Rate (BAR): When you book a standard flex rate, The Queens Hotel will ask you for a credit/debit card number to secure your reservation only. No payment will be taken from your card and you will pay for your room on departure at the hotel. All guests must present a payment card on arrival in their name. (You can cancel your flex rate booking up to 4pm one day prior to the day of arrival without penalty. If you fail to arrive or you cancel your reservation after 4pm one day prior to the day of arrival, you will be charged for your first night's accommodation.)

Advanced purchase saver rate: Our Advance Purchase Rate offers a discount off our Best Available Rate for advanced purchase. Full prepayment is required at the time of booking. Our Advance Purchase Rate is non-cancellable, amendable or transferable and no refund or date change would be given.

Charging Items to your room

Please carry your charge card with you if you wish to charge any items to your room during your stay with us. If you have lost or forgotten your card, please contact Reception. When you arrive at the hotel, all reservations will require a pre-authorisation with a credit card or cash deposit to cover any extras during your stay. All incidentals should be settled prior to departure. The Queens Hotel accept payments by American Express, MasterCard, Visa, Maestro, Cash.

First Aid: We aim to ensure that a First Aider is always available. If you require any medical attention, please contact Reception on 0. For serious medical emergencies call 9 '999.

You should leave by 11am on the day of departure. Late check-out may be available on request, simply ask at reception and we'll notify you of any additional charges.

Do you allow children at the hotels?

Up to two children aged between 0 - 16 years stay for FREE when sharing a room with a paying adult. Breakfast is FREE for children aged 5 years and younger when dining with a paying adult. For children aged 6 - 12 years breakfast is £5 per child and for children aged 13 - 16 years, breakfast is £7.50 per child.

Upgrade charges will apply if you need a larger bedroom to accommodate your family. When sharing a bedroom with your children, your room could include a foldaway bed, and not all hotels have cots available, so please ensure that you ask at the time of booking.